Job description

As a team of Cloud Solution Architects Modern Work, we are at the forefront of transforming how businesses operate and thrive in the digital age. Our expertise in modern workplace solutions empowers clients to enhance productivity, collaboration, and innovation. By leveraging cutting-edge Microsoft technologies, we help organizations streamline their processes, improve communication, and achieve their strategic goals. As a Cloud Solution Architect Modern Work & Copilot, your role will be customer-facing, requiring you to interface with both technical and business stakeholders to maximize the value of Microsoft 365 technology for our clients. You will be responsible for evangelizing and driving the adoption of Copilot M365 among customers, ensuring they leverage Microsoft's advanced solutions to achieve their business objectives. By engaging with decision-makers at various levels, you will help organizations realize the full potential of their Microsoft investments, fostering a culture of innovation and productivity. This opportunity will allow you to accelerate your career growth, develop business and technical acumen, and be a main driver of the AI revolution. This role is flexible in that you can work up to 50% from home. Hiring office can be Milan or Rome. Responsibilities Customer Centric: Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Enterprise Services expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement Accelerate Value Realization: Actively engage with business and technical decision makers to drive intent, enablement and usage of Copilot for M365, securing long-term customer renewal. Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization Business Impact: Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft's M365 value proposition and get value from their investment in Microsoft technology Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services & technical subject matter expertise. Lead technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP Technical Leadership: Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey Qualifications Required Qualifications (RQs) Bachelors Degree in Computer Science, Information Technology, Engineering, Business, or related field AND comparable working experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience Demonstrable experience working in a customer-facing role (e.g., internal and/or external) Experience working on technical projects Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) Collaboration and Communication: Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills Presentation skills with a high degree of comfort with both large and small audiences Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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