Job description

A Day in the Life: - Provide day-to-day technical support for Dynamics 365 CE, troubleshooting and resolving issues related to system performance, customizations, and integrations - Monitor and maintain the health of client environments, including performance tuning and optimizing system resources - Design, develop, and implement custom solutions within Dynamics 365 CE, including plugins, workflows, JavaScript, and integrations with other systems - Collaborate with functional consultants and clients to translate business requirements into technical specifications and solutions - Ensure all customizations and developments adhere to best practices, including coding standards, documentation, and testing protocols - Develop and maintain integrations between Dynamics 365 CE and other systems using tools such as Power Automate, Azure Logic Apps, and REST APIs - Troubleshoot and resolve issues related to data integration, ensuring data integrity and seamless connectivity between systems - Work with clients to identify and implement new integration opportunities that enhance business processes - Manage Dynamics 365 CE environments, including development, testing, and production instances - Coordinate with client IT teams to ensure environments are correctly configured, up to date, and secure - Oversee and coordinate with IT teams to ensure deployments, configurations, updates, and upgrades are completed with minimal disruption to client operations - Provide guidance on infrastructure improvements and scaling to support business growth What You Bring: - 3+ years of experience working with Dynamics 365 Customer Engagement in a technical consulting role - Microsoft Certified: Dynamics 365 Customer Engagement Core - Strong knowledge of Dynamics 365 CE architecture, customization, and integration techniques - Proficiency in programming languages such as C#, .NET, JavaScript, and experience with tools like Power Platform (Power Apps, Power Automate) - Experience with data migration, integration tools, and managing Dynamics 365 CE environments - Proven ability to troubleshoot complex technical issues and develop effective solutions - Excellent communication and interpersonal skills, with the ability to work effectively with clients and cross-functional teams - Experience in a managed services or support environment is preferred What Makes You Extra Awesome: - Bachelor’s degree in Computer Science, Information Technology, or a related field - Designations such as Dynamics 365 Customer Service Technical Consultant Associate, Power Platform Functional Consultant, Scrum, and Prosci - Certifications in related technologies (e.g., Power Platform, Azure) - Equivalent certifications to Dynamics 365 Customer Engagement Core Why Work at Long View? - Great people and culture - Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities - Interesting work – Be part of exciting projects while accessing all the latest technologies - Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness, and wellness

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