Job description

• Design end-to-end Microsoft Dynamics CRM solutions to meet business needs and align with industry best practices. • Develop technical architecture documents, workflows, and data models. • Integrate Dynamics CRM with other enterprise systems and third-party applications. • Collaborate with stakeholders to understand business needs, challenges, and opportunities. • Translate business requirements into scalable, secure, and cost-effective technical solutions. • Oversee the configuration, customization, and deployment of Dynamics CRM modules. • Ensure adherence to project timelines, budgets, and quality standards. • Lead and guide development teams during implementation phases. • Act as a subject matter expert (SME) for Microsoft Dynamics CRM. • Monitor system performance, resolve technical issues, and implement enhancements. • Ensure compliance with security, scalability, and performance standards. Required Qualifications: • Bachelor’s degree in Computer Science, Information Technology, or a related field. • 8+ years of experience in IT, with 5+ years in designing and implementing Microsoft Dynamics CRM solutions. • Expertise in Dynamics 365 Customer Engagement (CE) modules (e.g., Sales, Customer Service, Marketing). • Strong knowledge of Power Platform, including Power Apps, Power Automate, and Power BI is nice to have • Strong understanding of data architecture, data modeling, and relational databases (SQL). • Experience in Agile or Scrum methodologies. • Excellent communication skills as this is a client facing role

Requirements