Job description

Job Description: Responsibilities: • Provide Production Support as part of the Client team in the DMS Client Systems Operations Branch. • Troubleshoot applications/interfaces and reporting issues. • Serve as a liaison between DMS policy staff and Vendors. • Identifying, analyzing, and documenting functional and business requirements. • Work on system change requests to ensure solution meets regulatory compliance and policy changes. • Review deliverables, publications, and other documents to support system changes. • Perform quality assurance, such as User Acceptance Testing, if applicable. • Assist with process improvements. • Manage solution defects to ensure they are addressed in a timely manner. • Effectively document and communicate business and IT information in line with agreed processes and procedures. • Participate in implementation of new business processes and functions as a result of national and regional initiatives. Required Qualifications: • Bachelor's degree, or equivalent combination of recent, relevant work experience. • Proficient in Microsoft Product Suites (Word, Excel, and Visio). • 5+ years Medicaid Systems or Healthcare systems experience. • Excellent interpersonal skills and highly experienced at dealing with clients/users at all levels, singly and in groups. • Experience defining business problems, gathering, and documenting requirements, and determining solutions to meet requirements. • Strong understanding of SDLC methodology. • Ability to work on multiple tasks at any one time while maintaining high quality standards. • Ability to handle extreme workloads with general direction. • Relationship management and facilitation skills. • Possess effective written and verbal communication skills. • Must be detail-oriented, self-motivated, and able to work independently and in conjunction with team members. Preferred Qualifications: • Strong understanding of healthcare enterprise systems (including, but not limited to claims, finance, MCO's, providers), with the ability to understand and communicate from a business perspective. • 5+ years working for a large-scale IT system related to Medicaid.

Requirements