Job description

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a macOS Engineer working hybrid as needed by the business at our Denver Center of Experience and Innovation (DCXI) office in Greenwood Village, Colorado, you'll be a part of bringing humanity to business. #ExperienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What you'll be Doing: TTEC is seeking a highly skilled macOS Engineer to join our Endpoint Engineering team. This role is focused on managing and evolving our enterprise Apple ecosystem using Kandji, supporting executive-level users, and ensuring a secure, scalable, and seamless macOS experience across the organization. During a Typical Day, You'll: • Kandji Platform Management: Administer and optimize Kandji MDM, including Blueprints, Auto Apps, and Liftoff workflows. Leverage Kandji Passport for seamless authentication and identity integration. • macOS Engineering at Scale: Design, deploy, and maintain macOS configurations and policies for a global enterprise environment. Ensure compliance with security standards and operational excellence. • Apple Scripting & Automation: Develop and maintain AppleScript, shell, and Python scripts to automate system tasks, software deployments, and user workflows. • Expertise in Windows, Cloud, and Endpoint Management: Demonstrated knowledge and hands-on experience with Windows OS, Azure/Intune, Cloud Virtual Desktop as a Service (DaaS), Microsoft Endpoint Configuration Manager (MECM), patch management, Group Policy Management, Google Cloud management, and related management tools. • Executive Support: Provide white-glove Tier 3 support to executive and VIP users, ensuring high availability, performance, and discretion. • Security & Compliance: Collaborate with GIS and InfoSec teams to enforce endpoint security policies, manage patching cycles, and remediate vulnerabilities. • Cross-Platform Collaboration: Work closely with Windows and Linux endpoint teams to ensure consistent user experiences and policy alignment across platforms. • Documentation & Knowledge Sharing: Maintain detailed documentation of configurations, procedures, and troubleshooting guides. Mentor junior engineers and contribute to internal knowledge bases. What You Bring to the Role: • 5 years of experience in macOS systems engineering in an enterprise environment. • Deep expertise with Kandji MDM and Kandji Passport. • Proficiency in AppleScript, Bash, and Python. • Experience supporting executive-level users with professionalism and urgency. • Familiarity with identity management (Okta, Azure AD), SSO, and endpoint security tools. • Strong troubleshooting, communication, and documentation skills. • Kandji Certified Administrator or equivalent experience. • Experience with Zero Trust and modern endpoint security frameworks. • Background in supporting hybrid and remote workforces. • Comfortable working in fast-paced, globally distributed teams. What You Can Expect: • An annual incentive program • Medical, dental, and vision • Tax-advantaged healthcare accounts • Financial and income protection benefits • Paid time off (PTO) and wellness time off • Tuition reimbursement and access to thousands of free online courses Visit TTEC Benefits for U.S. Employees | TTEC for more information. The anticipated range is $80-90,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Hybrid Benefits: Game Rooms, Paid sick days, Paid Holidays, Parking , Medical, Dental and Vision, Maternity/Paternity Paid Leave, Vacation/paid time off, Flexible Spending Accounts, Tuition Reimbursement, Long Term Disability, Performance bonus, Flexible Schedules, On Site Cafeteria, Merchandise Discounts, Retirement / Pension Plans, Life Insurance, 401K, Professional Development, Prescription Drug Coverage, Work From Home, Employee Events, Employee Referral Program About the Company: TTEC We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC. Company Size: 10,000 employees or more Industry: Other/Not Classified Founded: 0 Website: http://www.ttecjobs.com

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